Help with your Balochi piece
Everything you need to know before you order. Can't find your answer? Send us a message on Instagram and we will help.
Shipping & Returns
Shipping within Australia
Shipping is free within Australia on orders over $150 AUD. For smaller orders, we confirm the postage cost with you before you pay.
We aim to send your piece within 3 business days of payment, by tracked post, and we send you the tracking number as soon as it is on its way.
Shipping worldwide
We ship worldwide. Message us with your country, postcode and the piece you love, and we will confirm the shipping cost and delivery time before you pay.
Our prices do not include import duties, taxes or customs fees set by your country. These are paid by you on delivery, and your local customs office can tell you what to expect.
If your parcel arrives damaged or goes missing
Message us within 7 days of delivery with photos of the parcel and the piece, and we will put it right. If tracking shows your parcel has stopped moving, let us know and we will follow it up with the carrier.
Returns, exchanges and refunds
Changed your mind? You can return a piece within 14 days of delivery, as long as it is unworn, unwashed and in its original condition. Message us first and we will send you the return address. Return postage is paid by you, and we refund the price of the piece to your original payment method within 5 business days of receiving it.
Pieces made or altered especially for you cannot be returned for a change of mind.
If your piece is faulty, not as described, or not what you ordered, message us and we will offer a repair, replacement or refund. Your rights under Australian Consumer Law always apply, and nothing in this policy limits them. Read the ACCC guidance on repairs, replacements and refunds.
Ask us about shipping or returnsSize Guide
Most of our vests are free size and cut to sit loosely over a top or dress. Each product page shows the size of that piece.
Because every piece is made by hand, measurements vary a little from one piece to the next. Message us the name of the piece and we will send you its exact measurements in centimetres.
How to compare
- Chest: lay a vest or top you like flat and measure straight across, from armpit to armpit.
- Length: measure from the highest point of the shoulder down to the hem.
- Shoulder: measure from one shoulder seam to the other.
Compare these with our measurements. If you are unsure, ask us and we will help you choose.
Ask us for sizing helpCaring for your piece
Follow the care label for your piece. If it has no label or you are unsure, ask us for care instructions before cleaning it.
Ask about care for your pieceContact Us
The quickest way to reach us is a message on Instagram. Tell us your question, or the name of the piece you love, and we will reply as soon as we can.
If the message link does not open, visit @mk_balure__ and tap Message. Instagram may ask you to sign in.
This website does not send messages for you, so write and send yours in Instagram.
Your wishlist and your email
Tap the heart on any piece to add it to your wishlist. Your wishlist is kept on your device. If you add your email on the wishlist page, we keep it with us too, so you can open it on any device.
What we keep
- Your email address.
- The pieces in your wishlist.
- Whether you asked us to email you about these pieces and new arrivals, and when.
- The dates your wishlist was saved and changed.
We do not ask for a password, your name, your address or payment details.
How we use it
We use your email to save and open your wishlist. We only email you about your pieces and new arrivals if you tick the box asking us to, and every email we send lets you stop them. We never sell your email or share it for anyone else's marketing.
We at MK Balure can see saved wishlists. They are stored with Cloudflare, the company that runs this website, which may keep them on computers outside Australia.
Who else can see it
There is no password, so anyone who types your email on the wishlist page can see the pieces you saved. That is why your wishlist only ever holds pieces and nothing else.
Changing or removing it
Open the wishlist page on a device where you added your email. You can stop our emails there at any time, or choose Remove my saved wishlist to delete your email and wishlist from our records. You can also message us on Instagram and we will do it for you.
Frequently asked questions
How do I order?
Choose a piece and send us a message on Instagram with its name, any sizing questions, and your country and postcode. We will check it is available and send you the total with delivery before you pay. You cannot pay for or reserve a piece on this website yet.
What size should I choose?
Most of our pieces are free size, and many are one of a kind. Ask us for the measurements of the piece you like and we will help you check the fit. See the Size Guide and our returns information too.
Do you ship worldwide?
Yes. Message us with your country and postcode and we will confirm the cost and delivery time before you pay. See Shipping & Returns.
How should I care for my piece?
Gently. See Caring for your piece, and message us before cleaning it if you are unsure.
How much is shipping?
Shipping is free within Australia on orders over $150 AUD. For other orders and worldwide delivery, we confirm the cost with you before you pay.
Do I need an account?
No. You can browse without one, and to keep your wishlist on any device, all you need is your email. Instagram may ask you to sign in to send us a message.
How do I hear about new pieces?
When you save your wishlist, tick the box to hear about your pieces and new arrivals. You can also follow @mk_balure__ on Instagram, where we share our newest pieces.